Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is published by pk375 ("pk375", "we", "us", "our"), the operator of the online gaming platform accessible at pk375.cam (the "Platform"). It applies to all personal data collected, processed and stored in connection with your use of the Platform and any related services.

pk375 is an English-language gaming platform serving users in Pakistan and other markets. We recognise that our users — from Karachi to Lahore, Islamabad to Multan — place trust in us when they share personal information to create an Account and use our Services. That trust is something we take seriously, and this Policy is designed to give you a complete, honest picture of how your data is handled.

By registering an Account or continuing to use the Platform, you confirm that you have read and understood this Privacy Policy. This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy.

2. Definitions

The following terms are used throughout this Policy:

• "Personal Data" — any information that identifies or can identify a natural person, including name, email address, mobile number, date of birth, IP address and payment details.
• "Processing" — any operation performed on Personal Data, including collection, storage, use, disclosure, transfer or deletion.
• "Account" — a registered user profile created on the pk375 Platform.
• "Controller" — the entity that determines the purposes and means of processing Personal Data. For this Platform, the Controller is pk375.
• "Processor" — a third party that processes Personal Data on behalf of the Controller, subject to written data processing agreements.
• "User" — any individual who accesses or uses the Platform, whether registered or unregistered.
• "KYC" — Know Your Customer identity verification, including age verification and source-of-funds checks.
• "Cookies" — small text files placed on a user's device by a website to store preferences, session data and analytics information.

3. Data We Collect

pk375 collects the following categories of personal information depending on how you interact with the Platform:

3.1 Registration & Account Data

• Full legal name
• Date of birth (for age verification)
• Residential address
• Email address
• Mobile telephone number
• Username and encrypted account password

3.2 Identity Verification (KYC) Data

• Government-issued photo identification (e.g., CNIC, passport)
• Proof of residential address (e.g., utility bill, bank statement)
• Source of funds documentation where required
• Selfie or liveness check image where required by our KYC provider

3.3 Financial Data

• Payment method type and reference details (e.g., last four digits of a bank account, wallet identifier)
• Transaction history — deposits, withdrawals, wagering amounts and game activity
• PKR amounts associated with Account activity

Payment method names referenced for user familiarity on pk375 include Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, Bank Alfalah, BTC and USDT. Actual payment processing is handled by third-party gateways subject to their own privacy terms. These providers are not affiliated with or endorsing gambling activities.

3.4 Technical & Device Data

• IP address and approximate geolocation
• Browser type, version and operating system
• Device identifiers and screen resolution
• Session duration and login timestamps

3.5 Behavioural & Usage Data

• Pages visited, games played and betting patterns
• Responsible gambling tool usage (deposits limits, self-exclusion activations)
• Support chat transcripts and Help Center interactions

4. How We Collect Your Data

We collect your personal data through the following mechanisms:

4.1 Direct Collection

You provide data directly when you register an Account, complete KYC verification, make a deposit, contact our support team or update your account profile.

4.2 Automated Collection

Technical and behavioural data is collected automatically as you use the Platform through server logs, session tracking and analytics tools. This includes your IP address, device information and clickstream data.

4.3 Third-Party Sources

We may receive information about you from third-party service providers including KYC verification partners, fraud detection services and payment processors. We use such data solely for the purposes described in this Policy.

5. Purpose & Legal Basis for Processing

We process your personal data for the following purposes and on the following legal bases:

• Account operation and service delivery — necessary for the performance of our contract with you as a registered User.
• Identity and age verification (KYC) — necessary for compliance with our legal obligations under applicable licensing and anti-money-laundering requirements.
• Payment processing — necessary for the performance of deposit and withdrawal transactions requested by you.
• Fraud prevention and security — necessary for our legitimate interests in maintaining Platform integrity and protecting Users from financial crime.
• Responsible gambling monitoring — necessary for compliance with applicable operator obligations, including detecting signs of problem gambling behaviour.
• Customer support — necessary for the performance of our contractual obligations to provide assistance to registered Users.
• Marketing communications — based on your explicit opt-in consent, which you may withdraw at any time.
• Platform analytics and improvement — based on our legitimate interests in understanding how the Platform is used and improving its functionality.

6. Data Sharing & Disclosure

6.1 Service Providers

We share personal data with trusted third-party service providers who assist us in operating the Platform. These include KYC and identity verification providers, payment processing gateways, IT infrastructure and hosting providers, fraud detection services and customer support platforms. All service providers are bound by written data processing agreements that restrict use of your data to the specific purposes for which it is shared.

6.2 Legal and Regulatory Obligations

We may disclose personal data to law enforcement authorities, regulatory bodies or other third parties where we are legally required to do so, or where disclosure is necessary to protect the rights, property or safety of pk375, its users or third parties.

6.3 No Sale of Personal Data

6.4 Business Transfers

In the event of a merger, acquisition, restructuring or sale of all or part of our business assets, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this Policy.

7. Data Retention

We retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and regulatory obligations. As a general guide:

• Active Account data — retained for the duration of your Account and for a minimum period following closure as required by our operator license obligations.
• KYC and identity documents — retained for a minimum of five years following Account closure in accordance with anti-money-laundering record-keeping requirements.
• Transaction records — retained for a minimum of five years to comply with financial record-keeping obligations.
• Support communications — retained for up to three years following resolution unless a longer period is required by law.
• Marketing data — retained until you withdraw consent or for a maximum of two years from your last interaction with marketing content, whichever is earlier.

Once the applicable retention period expires, personal data is securely deleted or anonymised in accordance with our data lifecycle procedures.

8. Data Security

pk375 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include:

• Encryption of data in transit using TLS (Transport Layer Security) protocols.
• Encryption of sensitive data at rest, including account passwords (stored as salted hashes) and identity documents.
• Role-based access controls ensuring that only authorised personnel can access personal data.
• Regular security assessments and penetration testing of Platform infrastructure.
• Audit logging of access to sensitive data categories.
• Incident response procedures for identifying, containing and reporting data security incidents.

While we take all reasonable precautions, no method of electronic transmission or storage is completely secure. Users are encouraged to safeguard their Account credentials, enable two-step verification and report any suspected unauthorised access to our support team promptly.

9. Cookies & Tracking Technologies

9.1 What Are Cookies

Cookies are small text files stored on your device when you visit a website. They enable the site to remember your preferences, maintain session state and collect usage analytics. pk375 uses cookies and similar tracking technologies to operate and improve the Platform.

9.2 Types of Cookies We Use

• Strictly Necessary Cookies — required for the Platform to function. These include session authentication and security tokens. They cannot be disabled without affecting your ability to use the Platform.
• Functional Cookies — store preferences such as language settings, display options and responsible gambling tool configurations across sessions.
• Analytics Cookies — collect aggregated, anonymised data about how users interact with the Platform. This helps us understand which features are most used and where improvements are needed.
• Performance Cookies — monitor Platform load times and error rates to support infrastructure optimisation.

9.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse non-essential cookies, delete existing cookies and block cookies from specific sites. Please note that disabling certain cookies may affect the functionality of the Platform. For detailed instructions, consult the help documentation for your specific browser.

pk375 does not use cookies to serve third-party advertising or to track users across unrelated websites.

10. Your Rights as a Data Subject

Subject to applicable data protection law and verification of your identity, you have the following rights in relation to your personal data held by pk375:

• Right of Access — you may request a copy of the personal data we hold about you, together with information on how it is processed.
• Right to Rectification — you may request correction of inaccurate or incomplete personal data. Some corrections can be made directly within your Account settings.
• Right to Erasure — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations that may require us to retain certain data.
• Right to Restriction of Processing — you may request that we restrict processing of your data in certain circumstances, for example while an accuracy dispute is being resolved.
• Right to Data Portability — where technically feasible, you may request a structured, machine-readable copy of the personal data you have provided to us.
• Right to Object — you may object to processing of your data based on our legitimate interests, including processing for marketing purposes.
• Right to Withdraw Consent — where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact our support team through Live Chat or the Help Center. We will respond to verified requests within a reasonable timeframe and no later than 30 days of receipt. In complex cases, we may extend this period and will notify you accordingly.

11. Marketing & Communications

11.1 Promotional Messaging

pk375 may send you email, SMS or in-platform messages relating to bonuses, promotions, new game launches and platform updates. We will only send you promotional communications if you have explicitly opted in to receive them at the time of registration or subsequently through your Account settings.

11.2 Opting Out

You may opt out of marketing communications at any time by:

• Adjusting your notification preferences within your Account settings.
• Following the unsubscribe instructions included in any email communication.
• Contacting our support team and requesting removal from marketing lists.

Opting out of marketing communications does not affect service-related messages that we are required to send you, such as Account security notifications, payment confirmations or important platform announcements.

11.3 No Third-Party Marketing

pk375 does not share your contact details with third parties for their own marketing purposes. All promotional communications you receive originating from pk375 are sent by pk375 directly or by authorised service providers acting on our behalf.

12. Minors & Age Protection

The pk375 Platform is strictly intended for adults aged 18 and over — or the higher minimum age required by the operator or applicable license jurisdiction. We do not knowingly collect personal data from individuals under this minimum age.

If we discover or have reasonable grounds to believe that a User is below the required minimum age, we will suspend the Account, investigate the matter and take appropriate action including deletion of the associated personal data and reversal of any transactions where lawfully permissible.

13. International Data Transfers

As an online platform serving users in Pakistan and other markets, your personal data may be processed by pk375 or our service providers in countries other than your country of residence. Where data is transferred internationally, we take steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Policy.

These safeguards may include data processing agreements based on applicable standard contractual clauses, or transfers to service providers in jurisdictions that maintain an adequate level of data protection as recognised by applicable law.

14. Amendments to This Policy

pk375 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations or Platform functionality. We will notify registered Users of material changes via email or a prominent notice on the Platform prior to the changes taking effect.

The updated Policy will be effective from the date published on this page. Continued use of the Platform following publication of revised terms constitutes your acceptance. If you do not agree with any update, you should cease using the Platform and contact our support team to close your Account.

15. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way pk375 handles your personal data, please contact our support team through the following channels:

• Live Chat: Available 24/7 directly through the Platform. This is the fastest channel for urgent privacy-related concerns.
• Help Center: Accessible via the Support section of the Site. Submit a ticket for matters requiring a written record or formal response.
• Email: [email protected] (plain text — not a clickable link).

Support is available in English as the primary language. Urdu-language assistance is available on request. Please include your registered Account email address in any privacy-related inquiry to assist us in identifying and responding to your request promptly.

pk375 does not operate a public telephone support line. All privacy requests should be directed through Live Chat, the Help Center or email. We aim to acknowledge privacy-related requests within 5 business days.